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We specialise in recruitment for commercial office jobs including the main sectors of admin, sales, marketing, accounts and more, both on a permanent and temporary basis.

Claims Operations Manager


Claims Operations Manager required for a well-established, global provider of insurance products & warranties!

Working in a busy call-centre, the purpose of the role is to lead a team of insurance and warranty Claims Handlers, complying with regulatory and legal requirements and improving the customer experience.

This includes:

  • Evaluating workload using system data analysis and planning accordingly.
  • Ensuring KPIs and SLAs are relevant and adhered to.
  • Managing the process improvement and quality assurance programs.
  • Remodelling processes and roles to meet the changing demands on our growing business.
  • Utilising customer feedback to improve our people and processes to better meet the demands of the market.

The successful candidate will have:

  • Significant experience in a similar role
  • Experience in a call centre environment
  • Proven experience of managing a large team (40+)
  • Knowledge of automotive and/or insurance industry (ideal)

Type of Person:

  • Engages, motivates & develops team members
  • Allows team members to take ownership and responsibility for tasks with open and honest communication
  • Communication skills and commercial awareness to manage conflicting needs of different stakeholders
  • A logical, critical thinker who can analyse information and make sound reasoned decisions and recommendations
  • Resilient under pressure and comfortable in a changeable environment
  • Drive to achieve goals

If this sounds like you – apply today! There are a host of benefits on offer as well as a salary of £40,000 – £48,500 (dependent on experience)!

Please note this role is office-based and working hours are 9am – 5:30pm Mon-Fri.

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