We have an exciting opportunity for a customer service administrator to join a great client of ours as part of a team. They are looking for someone ideally with 1 to 2 years experience within customer service would be ideal but essentially being keen and a willingness to learn is far more important.
Role:
- Manual order entry and fulfilment
- Effective management of customer accounts
- Navigate around internal system (Sage 200)
- Manage customer relationships by promptly responding to queries; ensuring promises are kept with the ability to confidently manage expectations, both Web and manual based orders
- Communicate with other departments and individuals to provide the best possible service
- Maintain a good working relationship with the Logistics and Sales team
- Set up new customer accounts, regularly liaising with credit control
- Basic understanding of the quality systems we have in place
Desired skills
The following skills and experience are desired from the successful candidate:
- Customer Service knowledge
- Motivated individual who is flexible and keen to learn the business
- Possess excellent verbal and written communication skills, with a confident polite and efficient telephone manner
- Excellent working knowledge of Microsoft Office applications
- Ability to demonstrate initiative and a positive attitude and meet daily KPI’s
- Excellent organisational skills, time management and attention to detail
- Comfortable in being able work alone and/or within a team environment, contributing and sharing best practices, resources and ideas in order to continually improve the customer experience
- Have the ability to work to set standards and procedures
- Sage 200 experience desirable but not essential
If this sounds of interest, please apply in the first instance.
