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We specialise in recruitment for commercial office jobs including the main sectors of admin, sales, marketing, accounts and more, both on a permanent and temporary basis.

Support Specialist Administrator

Posted:

Support Specialist Administrator required for a lovely, rapidly expanding & award winning company based in Bishop’s Stortford with excellent benefits!

 

These include:

 

  • 25 days holiday
  • Free parking
  • Private health insurance
  • Life insurance
  • Death in service
  • Pension contributions
  • Team building activities
  • Pool room
  • & MORE!

This is a professional, innovative, growing company with a low staff turnover, and this is an excellent time to join their success.

 

The primary purpose of this role is to provide support to the Support Specialists team to ensure the efficient running of the group. A varied role working closely with both colleagues and customers to provide swift resolutions to incoming queries and issues.

 

This will include:

 

  • Responding to staff and customer queries in a timely and satisfactory manner
  • Ability to prioritise tasks to meet tight deadlines
  • Planning, directing and controlling various activities
  • Following up with customers to ensure issue has been resolved
  • Ensuring proper recording, documentation and closure
  • Working effectively within a team and independently
  • Maintaining and update SharePoint site
  • Other ad hoc duties as required
  • Other ad hoc duties as required

 

The successful candidate will have:

 

  • Knowledge of the ITIL framework/ITSM practices (desirable)
  • Good IT skills (essential)
  • Ability to learn new systems quickly
  • Good working knowledge of Office 365 (previous experience of being a SharePoint site owner is desirable)
  • The capacity to think ahead, plan and prioritise own workload
  • Influencing a wider team to ensure compliance with KPIs
  • Professional telephone manner
  • Understanding of Chemistry/Biology or experience in a pharmaceutical/biotech environment (desirable)
  • An understanding of Relational Databases and/or Oracle SQL (an advantage)

In return, my client will be offering a salary of £25,000 – £27,000 with excellent benefits!

 

Apply today for more info!

 

We value every candidate that takes the time to apply for these positions. If you are successful and have the relevant experience we are looking for, we will do our best to contact you within 48 hours where possible. However, due to the high volume of applications we receive, unfortunately, we are not able to contact unsuccessful candidates. Rest assured, we do hold all CV’s on file and should a further suitable role come available, we will contact you. By sending your CV to The Dove Partnership you will be agreeing The Dove Partnership representing you and passing your details to the our client.

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