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Customer Service Advisor

Posted:

Customer Service Advisor required for a global company based in Harlow!

Working as part of a busy customer service team, you will be required to provide excellent customer service to all export customers, including:

  • Providing excellent customer service to all export customers
  • Handling customer complaints coordination & resolution
  • Receiving & placing customer orders
  • Placing customer return orders and raising manual invoices & credits
  • Arranging shipments in line with customer demand
  • Liaising with customers to ensure excellent customer service
  • Liaise with appropriate internal departments to ensure customer satisfaction
  • Ensure export paperwork is completed & accurate (SAD’s)
  • Highlight any concerns regarding customer care to the CS Manager

Candidates will of course need previous office-based customer service experience.

In return, my client will be offering a salary of £23,000, based on working hours of 8am – 5pm with a 2pm finish on a Friday.

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