The Local Job Agency For Hertfordshire and Essex

Sales Administrator / Internal Sales role for an award-winning company based in Bishop's Stortford!

The role will be working in a fun but driven team, supporting both the UK and international customers as well as liaising with several other departments within the business. The role is busy and offers an opportunity for personal development.

Main duties will include:

• Processing orders on both MRP and Exchequer systems.
• Handling customer queries including stock due dates and delivery info.
• Providing support to Area Sales Managers with orders, quotes and queries.
• Regularly run and action outstanding sales order reports.
• Pro-active upselling, switch sales and promotions.
• Resolving pricing queries for customers including credit notes and any general enquiries.
• Processing Returns Advice Notes.
• Assisting with workload for other members of staff on the desk during periods of illness/holiday.

The role is balanced between administration and internal sales (around a 50/50 mix with the internal sales mainly consisting of inbound calls regarding stock due dates, placing orders etc.).

The successful candidate will have:

• Experience in a customer service or sales role
• Experience of processing customer orders
• MRP and Exchequer systems (not essential)
• Good experience with Excel
• Professional and pleasant telephone manner
• Numeracy skills
• Meticulous attention to detail and accuracy.
• Clear and articulate communicator verbally and in writing
• A positive attitude and good team worker

Salary: Up to £25,000

Hours: 08.30 - 17:00 Monday to Thursday, 09.00 - 15.00 Friday

Benefits: 23 days holiday

Apply today for more information!

1^st/2^nd Line Support Engineer required for a growing, client-focused IT company based in the Bishop's Stortford area. The company offers some great benefits including a very good training programme and the willingness to invest in their employees, making this an excellent opportunity for somebody looking to further their career.

You would be responsible for providing IT expertise across all aspects of the business with a strong focus on supporting the clients day-to-day support issues and IT infrastructures.

This will include:

• Answering telephone calls and emails from clients reporting IT issues.
• Logging support issues on support desk call management system and clients documentation files, ensuring both are accurately maintained. This should include developing Standard Operating Procedures such as a new user process, leaver process and PC build guide.
• Providing 1^st and 2^nd line support to clients by resolving IT issues primarily using remote control technologies and where necessary with a site visit.
• Perform regular checks of client's IT infrastructures to ensure their systems are proactively managed therefore preventing problems before they occur.
• Ensure clients IT infrastructures have the latest updates applied and address any security vulnerabilities.
• Undertake IT consultancy and project work including the setup and configuration of new equipment.
• Ensure ownership is taken of client problems and be proactive in resolving these issues.
• For permanent on-site assignments carry out the tasks assigned to you, by any authorised individual, in a professional and courteous manner.
• Ensure business, operational and technical procedures are documented.
• Ensure the Managing Director is aware of any serious support issue which is having a significant impact on a client, as well as any customer feedback or concerns.
• A high level of customer service and support - a professional, friendly and polite attitude must be given always.
• Answer questions from customers and prospective customers about the services and products they offer which may improve their IT infrastructure.
• Escalate more complex IT issues to the relevant IT support member when necessary.
• Adhoc administrative duties when required.
• Ability to work extra hours to meet deadlines, as required and where reasonable.
• Providing assistance, guidance and training to colleagues in IT-related matters.

The successful candidate will need:

• 1^st / 2^nd line support experience
• Good knowledge of: troubleshooting, 365, MS Server, active directory, DHCP, DNS, device reconfiguration (router & switch config), Windows 10, setting up / configuring printers.
• Good telephone manner and customer service skills
• Good communication
• To be a team player
• Ability to drive and travel to client sites most weeks when required (local)
• Ability to commit to shift patterns between 7am and 9pm (7.5 hours per shift)
• A willingness to progress and stay with the business (they offer great training and willing to invest in someone)

In return, my client will be offering a salary of £23,000 - £26,000 (depending on experience/qualifications), plus 24 days holiday, private medical insurance, medical cash plan scheme, company laptop, and more!

My client is ideally looking for someone who is able to work well as part of a small team. Your role will be to work as part of the administration team within a busy Doctor's surgery.

The primary duties will involve registration of all new patients, removal of those that have left,timely and accurate recording of results, keeping all patient information up to date, scanning, filing and many other admin duties.

Due to the nature of this position the client requires the following:

• Excellent attention to detail
• High level of Accuracy
• Able to work autonomously
• Confident liaising with patients and colleagues to resolve queries.
• Must be thorough

Ideally we are looking for someone that has experience within a nursing or medical background, but it isn't essential. Training will be provided.

Hours are Monday to Friday covering 36hrs a week (can be flexible on start time)

If you are interested please do get in touch ASAP

We have an exciting opportunity within the IT sector for a Sales Account Manager to join a successful client of ours. They are looking for someone who can really add value to the business within a niche market and someone who takes pride in what they do to provide consistent quality and reliability to all clients.

About you:

• You are target driven
• You have a keen interest in the IT sector
• You are tech savvy and have a proven ability to generate new revenue streams
• You are seeking an opportunity where you can really put your own stamp on it

If you have answered yes to the above then we want to hear from you!

The opportunity

With a history of success and stability through difficult times over the past 20 years, the opportunity is there for you to establish yourself as a major player within the company. As a Sales Executive joining an already established team you will fit in seamlessly and hit the ground running.

Furthermore, the culture of this business is we have a "whatever it takes" mentality. This position would suit someone who wants to treat their desk as their own business, whilst being able to thrive in a collaborative environment.

As an Account Manager You Will

• Achieve Sales targets set each month
• Maintain an agreed level of proactive telephone contact on a daily basis
• To pro-actively seek new business by prospecting and developing new customers
• Maximize sales by continually expanding opportunities with upsell and cross selling skills
• Always act as an ambassador and representative of the company to ensure a professional image for the business
• Use all sales support resources and departments to maximize the customer's experience

Our Ideal Candidate:

Someone with a proven track record within an IT environment, you will be joining an established team - you will be responsible for driving existing business levels up, and more importantly, obtaining new business. This is a hands-on sales role that will require regular engagement with many new clients. So fundamentally at this stage in your career, new business, building rapport and forging strong business relationships will be second nature to you.

In addition you will:

• Possess the ability to consult and deliver with customers on their requirements.
• Quickly give confidence that our customers have made the right choice in coming to us.
• Be passionate with a drive to achieve targets.
• Remain resilient and motivated.
• Possess excellent communications skills both verbal and written.
• Be eager to learn technical knowledge.
• Be confident in your own ability.
• A key awareness of new technologies with a zest for new business generation.
• Results driven with the ability to work individually and as part of a team

Basic Salary: £25,000 - £30,000

OTE: £35,000 to £50,000

If you feel you have what it takes to fill this position please apply today!

We have an exciting opportunity for a Data & Clinical System Administrator to join our client as part of a friendly and committed team on a p/t basis, 3 days a week (Mon,Tues,Fri).

Reporting to the Data Manager, you will work with the data manager to manage and input data into the clinical system, including the building of searches, auditing data and inputting claims via CQRS in relation to QOF and Enhanced Services.

To delegate work to the workflow team as required and to support the data manager in liaising with GPs and nurses as required in relation to their domains to ensure maximum QOF/Enhanced Services/CFF income is achieved.

Reporting of any backlogs or problems to data and workflow managers promptly so appropriate action can be taken along with suggested action plan.

Your role as Data and Clinical System Administrator is to be responsible for updating records on the clinical system e.g. adding and removing leavers including prescribing codes, issuing of smartcards, monitoring of tasks and for producing/analysing of any audits required for our Research GP Lead.

Medical terminology is essential along with the ability to manage various projects simultaneously. You will be working to tight deadlines and regularly be required to interpret data/management information and make decisions accordling.

Similar experience/industry knowledge would be advantageous.

The successful candidate will:

Responsibilities include:

• To keep abreast of developments and changes in relation to your role
• Accurate coding of relevant documents in relation to patient records and the monitoring of outstanding coding actions.
• All Data entry as required.
• Building of patient searches and required administration in relation to patient search results.
• Continuously look at ways of improving coding/recall/QOF/Enhanced Services processes and work with data manager to review processes and implement changes.
• To assist in the training of staff as required in relation to your duties. To assist in the induction programme for new GP's and nurses.
• Updating the practice website
• To manage MJOG sharing patient feedback received and follow up plans with the Operations Manager. To liaise with MJOG with any problem that occurs.
• To be a SystmOne Super User and participate in relevant forums as required providing support and advice to other members of the Practice.

This role would ideally suit a medical professional who is looking to step down to part time hours or transition from a practical role into an administration position.

Medical Terminology is essential to be succesful in this role, please only apply if you have this!

An exciting opportunity has arisen with a great client of ours within a stand-alone HR role.

The position would suit a HR Advisor looking to take on more responsibility, or a HR Manager that would like a standalone role and gain experience in the other areas required within this role.

As well as HR, you will be responsible for Payroll, Recruitment and Health & Safety for both office and factory staff.

Duties are as follows:

HR

• Stand-alone HR role for a client group of approx. 120 employees including Factory Workers and Office Staff
• First Line for all ER queries, managing and resolving all grievances and disciplinaries
• Conducting Investigation meetings
• Coaching managers through proceeding meetings
• Training Managers and Supervisor to be able to deal with day to day HR Issues
• Mentoring and coaching to senior staff members
• Working alongside an Employment Law Advice company to stay up to date with employment law and ensuring best practise is always followed.
• Being point of contact for all staff regarding any issues
• Promote employee relations and engagement.
• Manage all employee performance and capability issues
• Manage high absence levels and long term sick
• Maintain holiday, sickness and lateness records for employees.
• Manage the appraisal system including the production of process guides, forms and training Managers on how to hold appraisals.
• Manage a probation process including week 1 and 3 month reviews.
• Onboarding of all new staff
• Issue employment contracts and documents and keep the personal records for each employee up to date.
• Manage the maternity & paternity process
• Manage all flexible working requests
• Manage settlement agreements process
• Manage redundancy process, including writing business case, conducting consultation meetings, calculations and paperwork.
• Working with Senior Management on company restructures and staffing level advice

Recruitment

• Liaise with recruitment agencies to fill vacancies
• Writing job adverts
• Screening CV
• Conducting interviews

Payroll

• Using Sage 50 Payroll. Run 2 x Monthly payrolls for Retail and Office Staff & 1 x Weekly payroll for Factory Staff including calculating the hours worked and run the weekly payroll from clock-cards.
• Pension Administration, manage Auto Enrolment
• Running Ad-hoc payroll reports when required
• Year End payroll including producing P60's
• Processing Starters and Leavers
• Calculating Holiday Pay, SMP, SSP and SPP
• Deal with all payroll queries

Health & Safety

• Keep informed of current employment and health and safety legislation.
• Assist Management to implement the Health and Safety Policy.
• Create and manage company risk assessments
• Keep H&S System up to date.
• Keep fire drill sheets up to date

Please note this in not an exhaustive list and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

If you think this may be of interest, please do apply in the first instance