The Local Job Agency For Hertfordshire and Essex

We are looking for a customer service representative to join a busy office. You will be working as part of a small team within a busy distribution centre, working with key clients to assist with technical queries, taking orders and processing sales. This will include:

- Supporting the sales reps
- Establish & maintain customer accounts
- Collect, analyse & summarise account information and trends
- Resolve customer issues through a problem-solving approach
- Promoting offers to existing customers (upselling)
- Passing new business leads to sales reps
- Assist in developing systems to optimize the order fulfilment process, reduce cost and increase quality
- Help to organize product launch & event days
- Other adhoc duties such as stock taking and special projects

CANDIDATE

- Office-based customer service experience
- Strong communication & interpersonal skills
- Good attention to details
- Confident on the phone
- Experience in social media (advantageous)
- SAP experience necessary

This role is a temporary role to begin with. 40 hours per week - 8am-5pm Mon-Fri with 1 hour lunch break

To hear more please send your CV to Roxanne today

I am looking for a Technical Sales Manager to join a family run business that is one of the leading suppliers in their field in the UK.

The company is looking to grow their business and this role will be an important part of that, leading to potential senior Management opportunities for the right candidate.

The purpose of the role is to effectively find and win new business. You will be responsible to compiling information on the desired product including prices from external suppliers. This role has the capability of growing with the right person.

THE ROLE:

" Business Development
" Liaise with key clients face to face and over the phone
" Find, develop and win new business
" Create quotations from enquiries
" Ensure that all requests and enquiries are followed up
" Establish excellent customer relationships
" Maintain an agreed level or proactive telephone contact with existing and prospective customers
" Proactively seeking new business
" Liaise with production to effectively answer customer questions.

THE CANDIDATE:
" Knowledge of plastics and or engineering would be advantageous
" Customer focused
" Accurate and detail orientated
" Proactive and able to use initiative
" IT literate
" Sales orientated

IN RETURN:
" You will be offered a competitive salary
" Hours of work Monday - Friday 8.30am - 5pm (1 hour for lunch)

To hear more, please contact Roxanne @ The Dove today

An exciting opportunity has become available for a suitable candidate to join the UK Sales Team, based in Bishops Stortford. Reporting to the UK Sales Director, the House Account Executive will be responsible for developing a sustainable profitable business by managing a portfolio of customer accounts and leading efforts to establish and retain business growth opportunities which can be achieved by obtaining new clients and fostering existing relationships.

Tasks

Key Accountabilities of the Role include:

• Develop and implement commercial strategy for the allocated product/customer portfolio in line with turnover and profitability targets under supervision of a Senior Account Manager Mentor and UK Sales Director
• Identify client's needs and market trends, perform market analysis for new product opportunities, and present ideas or strategies to the customers with support from multi-disciplinary teams
• Develop excellent relationship with internal and external clients
• Provide monthly sales report and account analysis
• Prepare and negotiate commercial offers with support from Senior Account Manager Mentor or UK Sales Director to drive profitable growth in line with targets
• Focus on efficiently maintaining current business and attacking new business opportunities to meet overall sales growth and performance expectations.
• Be a competent partner internally & externally - an expert for the for relevant market in joint brainstorming sessions and workshops with clients
• Handle customer enquiries and requests via various mediums including telephone/email/zoom/teams…
• Raise sample requests
• Enter and follow-up on projects efficiently to ensure deadlines are met
• Organise presentations, quote letters, keep customer records, pricing and requirements up to date as well as send out the relevant paperwork, prepare samples and organise shipping.
• Work with Microsoft Office and Product Vision to manage projects and administrative tasks
• Work within the newly created rules and guidelines for house accounts (to be defined).

SKILLS & ATTRIBUTES REQUIRED

The ideal candidate will have the following Skills and Attributes:

• Some sales experience or a clear understanding and passion to get into sales
• At least 2-3 years' experience in a sales or customer services support role

Skills and Knowledge

• Resilient and eager to learn
• Strong interpersonal, influencing, verbal and written communication skills
• Skilled in solving problems fast and effectively
• Dynamic, enthusiastic and service-minded team player
• Customer focused with a commercial mindset
• Be thorough and clear in communication with an eye for detail
• Able to work efficiently and effectively with good time management skills
• Able to prioritise workload without supervision
• Computer literate and proficient in using Word, Microsoft Excel & PowerPoint.
• Self-motivated with ability to show initiative

Our employees contribute in a valuable way to innovate and deliver world-class service to clients across the globe.

REMUNERATION AND BENEFITS

We Offer:

• Market related salary on offer commensurate with experience and qualification
• 25 Days' Annual Holiday
• Pension
• Non-contributory Group Life Assurance

Long service holiday benefit

In the first instance, please apply highlighting your relevant experience to the role.

An exciting opportunity has become available for a suitable candidate to join the UK Sales Team, based in Bishops Stortford. Reporting to the UK Sales Director, the House Account Executive will be responsible for developing a sustainable profitable business by managing a portfolio of customer accounts and leading efforts to establish and retain business growth opportunities which can be achieved by obtaining new clients and fostering existing relationships.

Tasks

Key Accountabilities of the Role include:

• Develop and implement commercial strategy for the allocated product/customer portfolio in line with turnover and profitability targets under supervision of a Senior Account Manager Mentor and UK Sales Director
• Identify client's needs and market trends, perform market analysis for new product opportunities, and present ideas or strategies to the customers with support from multi-disciplinary teams
• Develop excellent relationship with internal and external clients
• Provide monthly sales report and account analysis
• Prepare and negotiate commercial offers with support from Senior Account Manager Mentor or UK Sales Director to drive profitable growth in line with targets
• Focus on efficiently maintaining current business and attacking new business opportunities to meet overall sales growth and performance expectations.
• Be a competent partner internally & externally - an expert for the for relevant market in joint brainstorming sessions and workshops with clients
• Handle customer enquiries and requests via various mediums including telephone/email/zoom/teams…
• Raise sample requests
• Enter and follow-up on projects efficiently to ensure deadlines are met
• Organise presentations, quote letters, keep customer records, pricing and requirements up to date as well as send out the relevant paperwork, prepare samples and organise shipping.
• Work with Microsoft Office and Product Vision to manage projects and administrative tasks
• Work within the newly created rules and guidelines for house accounts (to be defined).

SKILLS & ATTRIBUTES REQUIRED

The ideal candidate will have the following Skills and Attributes:

• Some sales experience or a clear understanding and passion to get into sales
• At least 2-3 years' experience in a sales or customer services support role

Skills and Knowledge

• Resilient and eager to learn
• Strong interpersonal, influencing, verbal and written communication skills
• Skilled in solving problems fast and effectively
• Dynamic, enthusiastic and service-minded team player
• Customer focused with a commercial mindset
• Be thorough and clear in communication with an eye for detail
• Able to work efficiently and effectively with good time management skills
• Able to prioritise workload without supervision
• Computer literate and proficient in using Word, Microsoft Excel & PowerPoint.
• Self-motivated with ability to show initiative

Our employees contribute in a valuable way to innovate and deliver world-class service to clients across the globe.

REMUNERATION AND BENEFITS

We Offer:

• Market related salary on offer commensurate with experience and qualification
• 25 Days' Annual Holiday
• Pension
• Non-contributory Group Life Assurance

Long service holiday benefit

In the first instance, please apply highlighting your relevant experience to the role.

We have an exciting opportunity to join a growing Independent business based in Bishops Stortford.

Due to growth they are looking for a bookkeeper to work 2 to 3 days per week to keep on top of invoicing, payments and generally maintaining ledgers. You will also be responsible for preparing VAT returns.

If you have experience using Xero, this is beneficial but not essential to the role

If you are interested, please apply in the first instance.

Do you have excellent customer service skills and thrive in a busy environment?

You will be required to handle telephone calls in a positive and efficient manner; assist with front desk duties and general administration. Reception and Customer Service experience preferred.

Hours Include:

• Monday 8am -1pm,
• Tuesday 8am -6pm,
• Wednesday 8am - 1pm,
• Thursday 8am - 6pm and
• Friday 1pm - 6pm.

You will be required to work some Saturday mornings on a rota basis.

If this sounds of interest and the days and hours of work suit please do get in touch